Position: Patient Care Coordinator, Hourly Union
Division/Location: Vireo Health, Inc./ Minnesota Medical Solutions
Date Revised: 03/08/2019
Job Description: A Patient Care Coordinator is responsible for working alongside a healthcare team in a retail cannabis dispensary environment. This position reports to the Director of Patient Services.
Company Overview: Vireo is focused on integrating standard medical, scientific, and operational practices into the medical cannabis industry, improving the quality, safety and affordability of cannabis-based medicines for our patients.
Participates in our startup team to help educate and safely deliver medication to medical cannabis patients.
Assists patients and caregivers through the dispensary process/experience
Helps to trains other team members in the use of cannabis-based medicines
Completes CPC operational requirements by maintaining an organized work flow; verifying preparation and labeling of medications, verifying order entries and charges
Must comply with all state laws and regulations
Participates in recordkeeping and reporting necessary for State Compliance
Maintains safe and clean working environment by complying with custodial procedures, rules, and regulations. Must adhere to infection-control standards such as handwashing
Works on company initiatives to achieve set goals and performance indicators
Educates patients on the proper use and storage of medical cannabis medications
Assists patients in determining the best treatment course under the supervision of a registered pharmacist and in conjunction with a provider s recommendation
Provides exceptional customer service to patients, potential patients, caregivers, and providers
Maintains cash register and accountability for assigned drawer
Completes opening/closing procedures as assigned
Utilizes computer systems and programs appropriately for daily operations such as patient communication, refill orders, making appointments and home deliveries
Assists with the incoming orders, shipments, and deliveries of supplies
Attends staff meetings, continuing education, as directed
Maintains and safeguards entrusted confidential information
Works with eCommerce platform to review and approve online orders and patient accounts
Assists patients in utilizing the eCommerce platform in order to obtain medical cannabis medications
Communicate with patients and home delivery team to ensure medication orders are delivered to patients in a safe and efficient manner.
Responds to all patient communication in both dispensary and home delivery environments
Responsible for properly plotting and adjusting delivery routes using our navigational software
Responsible for downloading and monitoring surveillance footage from Home Delivery vehicle cameras in conjunction with home delivery manager
Performs other duties as assigned.
A high school diploma and 1-3 years experience in a retail environment
Proficiency with MS Office required
Experience working in a healthcare setting is preferred
Excellent communication skills, verbal and written
Ability to work in a team environment, as well as independently
Ability to handle multiple tasks simultaneously
Ability to work in a fast-paced environment
Adaptable to change in the work environment
Vireo Health, Inc. is an Equal Employment Opportunity Employer Minority/Female/Disabled/Veteran. www.vireohealth.com